Position Summary

The Patient Benefits Specialist serves as a trusted point of contact for patients navigating the Energy Employees Occupational Illness Compensation Program Act (EEOICPA) and the Radiation Exposure Compensation Act (RECA). This entry-level role focuses on simplifying complex benefit processes, delivering compassionate patient support, and ensuring clear communication across internal teams and external partners. The ideal candidate is detail-oriented, service-driven, and committed to providing an exceptional patient experience.

Essential Duties and Responsibilities

• Serve as the primary liaison for patients regarding medical-card benefits under the EEOICPA and RECA programs

• Guide patients through program processes and ensure understanding of available benefits

• Accurately enter, maintain, and track patient data using company systems

• Build and maintain strong relationships with patients, authorized representatives, case managers, and internal teams

• Utilize the company’s CRM system to document and update patient interactions

• Deliver outstanding customer service with a focus on continuous improvement and patient satisfaction

• Conduct patient satisfaction surveys and complete follow-up as needed

• Clearly communicate processes, timelines, and benefits to patients and stakeholders

• Schedule and manage follow-up calls based on individual patient needs

• Provide virtual support during patient assistance events

• Represent the company professionally while prioritizing patient needs

• Perform other duties as assigned

Other Duties and Responsibilities

• May require travel between locations using a personal vehicle

Supervisory Responsibilities

• This position has no supervisory responsibilities

Preferred Qualifications

• Familiarity with EEOICPA and/or RECA programs, or willingness to complete training

• Prior customer service experience required; telephone-based experience preferred

• Strong communication and interpersonal skills suitable for a liaison role

• Proficiency with Microsoft Office and CRM systems

• Demonstrated commitment to patient confidentiality and privacy

Work Environment & Physical Requirements

• Ability to sit at a computer for extended periods

• Regular use of hands and fingers to operate a computer, telephone, and keyboard

• Ability to stand, sit, talk, hear, reach, stoop, and kneel as required

• Close vision required for computer-based work

• Regular, predictable attendance required to meet business needs